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Toon Kids Refund Policy

At Toon Kids, we are committed to providing a delightful and personalized experience for your child’s special day. We understand that circumstances may arise where you may need to request a refund. Our refund policy is designed to be clear and fair, ensuring customer satisfaction while maintaining the quality of our service.

Refund Policy

Eligibility for Refunds

  • Refunds requested within 30 days from the time of purchase are automatically granted.
  • Refunds requested after that period will be considered if the service was not delivered as described or if there were significant issues with the animation quality or customization.

Non-Refundable Cases (for claims made after 30 days from the time of purchase)

  • Customized animations that have been successfully created and delivered as per the order specifications.
  • Change of mind after the animation has been delivered.
  • Issues caused by incorrect information provided by the user during the customization process.

How to Request a Refund

To request a refund, please contact our customer support team at support@toonkids.com with your order details, the reason for the refund request, and any supporting evidence if applicable. Our team will review your request and respond within 3-5 business days.

Refund Process

  • If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • You will receive an email notification once the refund has been processed.

Partial Refunds

In some cases, only partial refunds may be granted (if applicable), such as for services that were partially delivered.

Contact Us

  • If you have any questions about our refund policy, please contact us at support@toonkids.com.

  • We value your satisfaction and are here to ensure your experience with Toon Kids is a positive one. Thank you for choosing our platform to create memorable birthday animations for your children.